Issue details

Approval of Customer Experience Strategy 2021-2024

To approve the Customer Experience Strategy 2021-2024

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 31/07/2020

Decision due: 26 Jan 2021 by Executive

Lead member: Councillor John Harrison

Lead director: Executive Director: Delivery

Department: Delivery

Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: Tel: 01344 352096.

Consultation process

Workshops to develop the strategy.


Elected Members and Council Officers.

Making Representations: In writing to the Executive Director: Delivery

Financial Impact: An action plan to deliver the strategy will be developed during its lifetime. The financial impact of each project will be assessed as part of project initiation. The aim of the strategy will be to maintain or reduce expenditure.

Document(s) to be considered: Strategy Document Cover Report


Agenda items