Issue details

Contact Centre System Upgrade Strategic Procurement Plan

Procure a cloud based contact centre system and extend its use to the emergency duty service (EDS)

Decision type: Key

Reason Key: Expenditure >£400,000 & Affects more than 1 ward.;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 13/05/2021

Anticipated restriction: Part exempt  - View reasons

Explanation of anticipated restriction:
Commercially sensitive

Decision due: 11 Jun 2021 by Executive Director: Delivery, Executive Member for Culture, Delivery and Public Protection

Lead member: Councillor John Harrison

Lead director: Executive Director: Delivery

Department: Delivery

Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: Tel: 01344 352096.



Making Representations: In writing to the Executive Director: Delivery

Financial Impact: Possible budget pressure, to be confirmed, this project is part of the strategic cloud migration project, and costs will be met from that project budget.

Reason the item will considered in private: Paragraph 3 - Information relating to financial or business matters.

Document(s) to be considered: Strategic procurement plan - contact centre upgrade