Procure a cloud based contact centre system and extend its use to the emergency duty service (EDS)
Decision type: Key
Reason Key: Expenditure >£400,000 & Affects more than 1 ward.;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 13/05/2021
Anticipated restriction: Part exempt - View reasons
Explanation of anticipated restriction:
Commercially sensitive
Decision due: 11 Jun 2021 by Executive Director: Delivery, Executive Member for Culture, Delivery and Public Protection
Lead member: Councillor John Harrison john.harrison@bracknell-forest.gov.uk
Lead director: Executive Director: Delivery
Department: Delivery
Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: bobby.mulheir@bracknell-forest.gov.uk Tel: 01344 352096.
Consultees
Legal
Finance
Procurement
Making Representations: In writing to the Executive Director: Delivery
Financial Impact: Possible budget pressure, to be confirmed, this project is part of the strategic cloud migration project, and costs will be met from that project budget.
Reason the item will considered in private: Paragraph 3 - Information relating to financial or business matters.
Document(s) to be considered: Strategic procurement plan - contact centre upgrade