Issue - decisions

Contact Centre System Upgrade Strategic Procurement Plan

12/07/2021 - Contact Centre System Upgrade Strategic Procurement Plan

 

       i.         That the Council completes a further competition under the Crown Commercial Service Framework: RM3808 “Network Services 2 (Lot no. 4) for Inbound Telephony Services”.

 

     ii.         That the estimated total expenditure by the Council for a five-year contract is £450,000, as detailed in Appendix A