Issue - meetings

Approval of Customer Experience Strategy 2021-2024

Meeting: 26/01/2021 - Executive (Item 122)

122 Customer Experience Strategy 2021-2024 pdf icon PDF 217 KB

To approve the Customer Experience Strategy 2021-2024

Additional documents:

Minutes:

RESOLVED that

 

      i.        the Customer Experience Strategy 2021 2024 is approved.

 

     ii.        the outline work programme included in the Strategy is agreed.

 

    iii.        the governance arrangements proposed in paragraph of the Executive Director:Delivery’s report are agreed.