11 Housing Benefit and Council Tax Benefit Improvement Plan PDF 51 KB
To note the previously agreed report of the review of the Implementation of the Housing and Council Tax Benefit Improvement Plan undertaken by a working group of this Panel.
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Minutes:
The Panel received the report of the review of the implementation of the Housing and Council Tax benefits improvement plan undertaken by a working group of the Panel.
The Panel were pleased to see that the relationship between the Housing Benefits Section and the Citizens’ Advice Bureau had improved and that a number of the recommendations in the report had already been implemented by the Department.
The Working Group thanked Emma Silverton for the support that she had provided during the review.