Decision details

Strategic Procurement Plan - Low Code Netcall Platform

Decision Maker: Executive Director: Delivery

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To approve the procurement plan for the phased replacement of the current CRM with Low Code technology including primary development of EDS/MIS replacement system. It is platform specific to connect with the telephony system.


The Low Code Netcall Platform Strategic Procurement Plan was approved by the Executive Director: Delivery.

Reasons for the decision:

The current underlying infrastructure that the EDS MIS system sits on is out of support and upcoming changes to the Bracknell Forest Council EDRMS mean that the current file transfer methods used to send reports to external partners as part of their SLA will no longer work.

Alternative options considered:

The options considered are detailed in the procurement plan but include exempt information.

Interests and Nature of Interests Declared:


Wards Affected: (All Wards);

Financial Impact: Set out in the procurement plan

Declarations: None.

Subject to Urgent Proceedings: No.

Making Representations: In writing to Executive Director: Delivery via procurement plan

Other reasons / organisations consulted

By procurement plan


Appropriate Officers - Head of Digital Services/
Customer Services Manager
Borough Solicitor/Director: Finance

Contact: Elise Battison, Assistant Director: Digital, Customer Focus and IT Email:

Publication date: 08/12/2020

Date of decision: 23/09/2020