Decision Maker: Executive Director: Delivery
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
To approve the procurement plan for the phased replacement of the current CRM with Low Code technology including primary development of EDS/MIS replacement system. It is platform specific to connect with the telephony system.
The Low Code Netcall Platform Strategic Procurement Plan was approved by the Executive Director: Delivery.
The current underlying infrastructure that the EDS MIS system sits on is out of support and upcoming changes to the Bracknell Forest Council EDRMS mean that the current file transfer methods used to send reports to external partners as part of their SLA will no longer work.
The options considered are detailed in the procurement plan but include exempt information.
Wards Affected: (All Wards);
Financial Impact: Set out in the procurement plan
Subject to Urgent Proceedings: No.
Making Representations: In writing to Executive Director: Delivery via procurement plan
Other reasons / organisations consulted
By procurement plan
Appropriate Officers - Head of Digital Services/
Customer Services Manager
Borough Solicitor/Director: Finance
Contact: Elise Battison, Head of ICT & Information Governance Email: email@example.com.
Publication date: 08/12/2020
Date of decision: 23/09/2020