Issue details

Strategic Procurement Plan - Low Code Netcall Platform

To approve the procurement plan for the phased replacement of the current CRM with Low Code technology including primary development of EDS/MIS replacement system. It is platform specific to connect with the telephony system.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 25/08/2020

Anticipated restriction: Part exempt  - View reasons

Explanation of anticipated restriction:
Paragraph 3 - Information relating to financial or business matters.

Decision due: 23 Sep 2020 by Executive Director: Delivery

Lead member: Executive Member for Culture, Delivery and Public Protection

Lead director: Executive Director: Delivery

Department: Delivery

Contact: Elise Battison, Head of ICT & Information Governance Email:

Consultation process

By procurement plan


Appropriate Officers - Head of Digital Services/
Customer Services Manager
Borough Solicitor/Director: Finance

Making Representations: In writing to Executive Director: Delivery via procurement plan

Financial Impact: Set out in the procurement plan

Document(s) to be considered: Procurement Plan