To approve the Customer Experience Strategy
2021-2024
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 31/07/2020
Decision due: 26 Jan 2021 by Executive
Lead member: Councillor John Harrison john.harrison@bracknell-forest.gov.uk
Lead director: Executive Director: Delivery
Department: Delivery
Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: bobby.mulheir@bracknell-forest.gov.uk Tel: 01344 352096.
Consultation process
Workshops to develop the strategy.
Consultees
Elected Members and Council Officers.
Making Representations: In writing to the Executive Director: Delivery
Financial Impact: An action plan to deliver the strategy will be developed during its lifetime. The financial impact of each project will be assessed as part of project initiation. The aim of the strategy will be to maintain or reduce expenditure.
Document(s) to be considered: Strategy Document Cover Report