To approve the Customer Experience Strategy
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 31/07/2020
Decision due: 26 Jan 2021 by Executive
Lead member: Councillor John Harrison firstname.lastname@example.org
Lead director: Executive Director: Delivery
Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: email@example.com Tel: 01344 352096.
Workshops to develop the strategy.
Elected Members and Council Officers.
Making Representations: In writing to the Executive Director: Delivery
Financial Impact: An action plan to deliver the strategy will be developed during its lifetime. The financial impact of each project will be assessed as part of project initiation. The aim of the strategy will be to maintain or reduce expenditure.
Document(s) to be considered: Strategy Document Cover Report