Issue details

Smart Connect: Future Direction

To propose entering into discussion with SmartCitizen to better ensure the future development of the Council’s SmartConnect Customer Management System.

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Item Deferred

Wards affected: (All Wards);

Notice of proposed decision first published: 02/11/2018

Decision due: 12 Nov 2019 by Executive

Lead member: Executive Member for Culture, Resources and Public Protection

Lead director: Executive Director: Delivery

Department: Delivery

Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: Tel: 01344 352096.

Consultation process




Making Representations: In writing to the Director: Delivery

Financial Impact: Negotiations need to take place with SmartCitizen centred around the ownership and value of the IPR the Council owns in relation to SmartConnect.

Reason the item will considered in private: Paragraph 3 - Information relating to the financial or business affairs of any particular person (including the authority holding that information).