Procure a cloud based contact centre system
and extend its use to the emergency duty service (EDS)
Decision type: Key
Reason Key: Expenditure >£400,000 & Affects more than 1 ward.;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 13/05/2021
Anticipated restriction: Part exempt - View reasons
Explanation of anticipated restriction:
Decision due: 11 Jun 2021 by Executive Director: Delivery, Executive Member for Culture, Delivery and Public Protection
Lead member: Councillor John Harrison, Executive Member for Culture, Delivery and Public Protection firstname.lastname@example.org
Lead director: Executive Director: Delivery
Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: email@example.com Tel: 01344 352096.
Making Representations: In writing to the Executive Director: Delivery
Financial Impact: Possible budget pressure, to be confirmed, this project is part of the strategic cloud migration project, and costs will be met from that project budget.
Reason the item will considered in private: Paragraph 3 - Information relating to financial or business matters.
Document(s) to be considered: Strategic procurement plan - contact centre upgrade