Decision details

Local Government and Social Care Ombudsman's Annual Letter

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To provide the Executive with a summary and the context for the Local Government and Social Care Ombudsman's (LGSCO) annual review letter.


That the Local Government and Social Care Ombudsman’s annual review letter 2022 be noted.

Reasons for the decision:

The annual review letter provides the council with information to help assess the Council’s performance in handling complaints.

Alternative options considered:

None considered.

Interests and Nature of Interests Declared:


Declarations: None.

Subject to Urgent Proceedings: No.

Contact: Katie Flint, Policy and Performance Lead Email: Tel: 01344 352217, Jen Lawson, Head of Corporate Complaints Email:

Report author: Katie Flint

Publication date: 29/09/2022

Date of decision: 29/09/2022

Decided at meeting: 29/09/2022 - Executive

Effective from: 07/10/2022

Accompanying Documents: