Decision details

An agreement has been entered into with Civica UK Ltd to provide software support and hosting of the Council’s Modern.Gov servers, along with access to the Modern.Gov app.

The Council purchased the Modern.Gov software to improve efficiency in democratic services functions in 2005. This included an annual support package. The Modern Gov software has become the market leader whilst the original company has since changed hands a couple of times and is now part of Civica. The Modern.Gov software is only available from Civica and is only supported by them. Another similar package is available at similar cost from an alternative supplier, but to move to a new product would incur additional costs in terms of re-training and start-up costs without any obvious additional benefits. The software package has evolved over the 15 years that the Council has been using it, including to respond quickly to legislative changes. It is now deployed in other directorates and has proved highly effective being easy to use and simplifying processes. The company has always responded well to support calls. In the absence of anyone else able to support this software, a waiver is sought to enable the longstanding software and support arrangement to continue, and for the company to extend its support by hosting the servers as part of the Council’s migration of its servers to the Cloud.

To re-tender the contract.

None.