Decision details

Peoples Compliments And Complaints Annual Report 2019/20

Decision Maker: Executive Member for Adult Services, Health and Housing, Executive Member for Children, Young People and Learning

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To present the Annual Report of the Statutory Complaints function for Children’s Social Care, Adult’s Social Care, Housing & Benefits for approval by the Executive Member.

Decision:

The Executive Member’s noted the report and endorsed any recommendations.

Reasons for the decision:

 

      i.        The Representations Procedure Regulations 2006 state that Complaints Services should produce an annual report for consideration.

     ii.         

The Complaints Service performs an important role in assuring the quality of response to children and young people or parents and carers, vulnerable adults and families and Bracknell residents who make complaints. The annual report supports the continuing development and review of the service and learning from complaints.

 

    iii.        The Annual Report will be submitted to the Overview and Scrutiny Panel for Children, Young People and Learning and the Local Safeguarding Children Board following the approval of the Executive Member

Alternative options considered:

None

Interests and Nature of Interests Declared:

None

Wards Affected: (All Wards);

Financial Impact: The Director of Finance is satisfied that no significant financial implications arise from this report.

Declarations: None

Subject to Urgent Proceedings: No

Making Representations: In writing to the Executive Director: People.

Other reasons / organisations consulted

N/A

Consultees

N/A

Contact: Kogie Perumall, Head of Quality Assurance Email: kogie.perumall@bracknell-forest.gov.uk Tel: 01344 352767.

Publication date: 02/03/2021

Date of decision: 02/03/2021

Effective from: 11/03/2021

Accompanying Documents:

 

Contact Information

Democratic services

Email: committee@bracknell-forest.gov.uk