Decision Maker: Executive Member for Adult Services, Health and Housing, Executive Member for Children, Young People & Learning
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
For the Executive Members to note the Annual
Report covering Children’s Social Care, Adults' Social Care
and Housing & Benefits, compliments and complaints received for
2018/19, and endorse the recommendations
The Executive Member notes the report and endorses any recommendations.
i) The Representations Procedure Regulations 2006 state that Complaints Services should produce an annual report for consideration.
ii) The Complaints Service performs an important role in assuring the quality of response to children and young people or parents and carers, vulnerable adults and families and Bracknell residents who make complaints. The annual report supports the continuing development and review of the service and learning from complaints.
iii) The Annual Report will be submitted to the Overview and Scrutiny Panel for Children, Young People and Learning and the Local Safeguarding Children Board following the approval of the Executive Member
Financial Impact: No financial implications within this report
Subject to Urgent Proceedings: No
Making Representations: In writing to the Director: People
Other reasons / organisations consulted
Contact: Thom Wilson, Assistant Director: Commissioning Email: firstname.lastname@example.org Tel: 01344 354142.
Publication date: 07/11/2019
Date of decision: 07/11/2019
Effective from: 15/11/2019