Decision details

Compliments and Complaints Annual Report 2018/19 for Children’s Social Care, Adults' Social Care and Housing & Benefits

Decision Maker: Executive Member for Adult Services, Health and Housing, Executive Member for Children, Young People & Learning

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


For the Executive Members to note the Annual Report covering Children’s Social Care, Adults' Social Care and Housing & Benefits, compliments and complaints received for 2018/19, and endorse the recommendations


The Executive Member notes the report and endorses any recommendations.

Reasons for the decision:

       i)          The Representations Procedure Regulations 2006 state that Complaints Services should produce an annual report for consideration.


      ii)          The Complaints Service performs an important role in assuring the quality of response to children and young people or parents and carers, vulnerable adults and families and Bracknell residents who make complaints. The annual report supports the continuing development and review of the service and learning from complaints.


    iii)          The Annual Report will be submitted to the Overview and Scrutiny Panel for Children, Young People and Learning and the Local Safeguarding Children Board following the approval of the Executive Member

Alternative options considered:

None considered

Interests and Nature of Interests Declared:


Financial Impact: No financial implications within this report

Declarations: None

Subject to Urgent Proceedings: No

Making Representations: In writing to the Director: People

Other reasons / organisations consulted

Not applicable


Not applicable

Contact: Thom Wilson, Assistant Director: Commissioning Email: Tel: 01344 354142.

Publication date: 07/11/2019

Date of decision: 07/11/2019

Effective from: 15/11/2019

Accompanying Documents: