Decision details

Education Case Management System SaaS Solution Procurement

Decision Maker: Executive Director: Delivery, Executive Member for Culture, Delivery and Public Protection

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To move to a SaaS provision of existing case management solution via a procurement.


That a contract is entered into with Capita Business Services Limited.

Reasons for the decision:

Capita are the sole providers of their SaaS product and therefore are the only vendor able to deliver the Capita ONE SaaS solution. 

Alternative options considered:


Interests and Nature of Interests Declared:


Reason Key: Expenditure >£400,000 & Affects more than 1 ward.;

Wards Affected: (All Wards);

Financial Impact: Possible budget pressure to be confirmed - project is part of the Strategic Cloud Migration and costs will be met from that project budget

Declarations: None.

Subject to Urgent Proceedings: No.

Making Representations: In writing to the Executive Director: Delivery.

Other reasons / organisations consulted

Procurement Plan



Contact: Elise Battison, Head of ICT & Information Governance Email:, Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: Tel: 01344 352096.

Publication date: 22/02/2022

Date of decision: 06/10/2021

Effective from: 23/02/2022

Accompanying Documents: