Decision details

Local Government and Social Care Ombudsman Annual Review Letter

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To provide an overview and commentary on the Local Government and Social Care Ombudsman (LGSCO) annual review letter.


RESOLVED that the Local Government and Social Care Ombudsman’s Annual Review Letter 2020 is noted.

Reasons for the decision:

The annual review letter provides the council with information to help assess the

council’s performance in handling complaints.

Alternative options considered:


Interests and Nature of Interests Declared:


Financial Impact: There are no financial implications arising from this report.

Declarations: None

Subject to Urgent Proceedings: No

Making Representations: In writing to the Chief Executive.

Other reasons / organisations consulted

Not applicable.



Contact: Katie Flint Email:

Report author: Katie Flint

Publication date: 26/01/2021

Date of decision: 26/01/2021

Decided at meeting: 26/01/2021 - Executive

Effective from: 03/02/2021

Accompanying Documents: