To provide the Executive with an update on the first year's progress relating to delivery of the Customer Contact Strategy, and an outline of the plan for the coming year.
NB: The Executive Member was briefed by the Assistant Director: Customer Experience but no formal report was produced either for him or the Executive.
Decision type: Non-key
Decision status: Abandoned
Notice of proposed decision first published: 08/08/2018
Decision due: 28 Feb 2019 by Executive Member for Culture, Resources and Public Protection
Lead member: Executive Member for Culture, Resources and Public Protection
Lead director: Executive Director: Delivery
Contact: Bobby Mulheir, Assistant Director: IT & Customer Experience Email: firstname.lastname@example.org Tel: 01344 352096.
Making Representations: In writing to Executive Director : Delivery
Financial Impact: Implementing the Customer Contact Strategy enables savings through digitalisation and efficiencies.