Issue details

Update on Customer Contact Strategy 2017-2018

To provide the Executive with an update on the first year's progress relating to delivery of the Customer Contact Strategy, and an outline of the plan for the coming year.

 

NB:      The Executive Member was briefed by the Assistant Director: Customer Experience but no formal report was produced either for him or the Executive.

Decision type: Non-key

Decision status: Abandoned

Notice of proposed decision first published: 08/08/2018

Decision due: 28 Feb 2019 by Executive Member for Culture, Resources and Public Protection

Lead member: Executive Member for Culture, Resources and Public Protection

Lead director: Executive Director: Delivery

Department: Delivery

Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: bobby.mulheir@bracknell-forest.gov.uk Tel: 01344 352096.

Consultation process

None.

Consultees

None.

Making Representations: In writing to Executive Director : Delivery

Financial Impact: Implementing the Customer Contact Strategy enables savings through digitalisation and efficiencies.

 

Contact Information

Democratic services

Email: committee@bracknell-forest.gov.uk