Issue details
Update on Customer Contact Strategy 2017-2018
To provide the Executive with an update on the first year's progress relating to delivery of the Customer Contact Strategy, and an outline of the plan for the coming year.
NB: The Executive Member was briefed by the Assistant Director: Customer Experience but no formal report was produced either for him or the Executive.
Decision type: Non-key
Decision status: Abandoned
Notice of proposed decision first published: 08/08/2018
Decision due: 28 Feb 2019 by Executive Member for Culture, Resources and Public Protection
Lead member: Executive Member for Culture, Resources and Public Protection
Lead director: Executive Director: Delivery
Department: Delivery
Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: bobby.mulheir@bracknell-forest.gov.uk Tel: 01344 352096.
Consultation process
None.
Consultees
None.
Making Representations: In writing to Executive Director : Delivery
Financial Impact: Implementing the Customer Contact Strategy enables savings through digitalisation and efficiencies.