Issue details

Update on Customer Contact Strategy 2017-2018

To provide the Executive with an update on the first year's progress relating to delivery of the Customer Contact Strategy, and an outline of the plan for the coming year.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 08/08/2018

Decision due: 12 Feb 2019 by Executive

Lead member: Executive Member for Culture, Resources and Public Protection

Lead director: Executive Director: Delivery

Department: Delivery

Contact: Bobby Mulheir, Assistant Director: Customer Experience Email: Tel: 01344 352096.

Consultation process




Making Representations: In writing to Executive Director : Delivery

Financial Impact: Implementing the Customer Contact Strategy enables savings through digitalisation and efficiencies.