Issue details

Citizen and Customer Contact Transformation Project

 

 

To formally agree the proposals and recommendations for implementing our new approach to Citizen and Customer contact following the Plan Phase Gateway Review.

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 10/02/2017

Decision due: 9 May 2017 by Executive

Lead member: Executive Member for Culture, Corporate Services and Public Protection

Lead director: Director of Corporate Services

Contact: Alison Sanders, Director of Resources Email: alison.sanders@bracknell-forest.gov.uk Tel: 01344 355621.

Consultation process

Meetings with interested parties.
Presentations.

Consultees

Staff and managers across the Council.
Citizen and Customer Contact Programme Team members.
CMT

Making Representations: In writing to the Director of Corporate Services

Financial Impact: Revenue savings anticipated. Within existing budget

Decisions

Agenda items