Issue details

Customer Contact Strategy 2017 - 2020

 

 

To outline the direction for customer contact for the coming three years. There will be an action plan to accompany the strategy, which will be updated annually.

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/11/2015

Decision due: 14 Mar 2017 by Executive

Lead member: Executive Member for Culture, Corporate Services and Public Protection

Lead director: Director of Corporate Services

Department: Corporate Services

Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: bobby.mulheir@bracknell-forest.gov.uk Tel: 01344 352096.

Consultation process

Internally - surveys, meetings and workshops
Externally - on-line questionnaire / survey

Consultees

Internally - DMTs, Customer Contact Strategy Group, All Staff, Elected Members
Externally - Partners, public

Making Representations: In writing to the Director of Corporate Services

Financial Impact: The financial impact of each work package in the action plan will be assessed as it arises, and may be subject to capital bids.

Decisions

Agenda items