To outline the direction for customer contact
for the coming three years. There will be an action plan to
accompany the strategy, which will be updated annually.
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 16/11/2015
Decision due: 14 Mar 2017 by Executive
Lead member: Executive Member for Culture, Corporate Services and Public Protection
Lead director: Director of Corporate Services
Department: Corporate Services
Contact: Bobby Mulheir, Assistant Director: Customer Experience, Digital & IT Email: bobby.mulheir@bracknell-forest.gov.uk Tel: 01344 352096.
Consultation process
Internally - surveys, meetings and
workshops
Externally - on-line questionnaire / survey
Consultees
Internally - DMTs, Customer Contact Strategy
Group, All Staff, Elected Members
Externally - Partners, public
Making Representations: In writing to the Director of Corporate Services
Financial Impact: The financial impact of each work package in the action plan will be assessed as it arises, and may be subject to capital bids.