Issue - meetings

To consider the latest trends, priorities and pressures in terms of departmental performance as reported in the QSR for the third quarter of 2016/17 (October to December 2016) relating to Adult Social Care and Housing.  An overview of the fourth quarter of 2016/17 will also be provided.

Panel members are asked to give advance notice to the Overview and Scrutiny Team of any questions relating to the QSR where possible.

The Chief Officer: Commissioning and Resources introduced a presentation to the Panel which highlighted the excellent performance and the challenges relating to Adult Social Care and Housing.

• The Panel noted the results of the annual Adult Social Care Survey for 2015/16.  In relation to Satisfaction with Care and Support Bracknell Forest received the best feedback of all Local Authorities in its comparative group and was the fifth highest out of all 159 English Authorities.  The Panel noted the continuing improved performance in this area over the last two years.
• The 2014/15 Adult Social Care Survey showed that Bracknell Forest came top in its comparative group in relation to Carers Satisfaction with Social Services and twelfth highest out of all 159 English Authorities.
• In relation to Adults with Learning Disabilities in Employment, Bracknell Forest had 17.7% of its cohort in employment which equated to 46 individuals.  This compared to an average of 8.1% in the South East region, 6.7% in England and maintained Bracknell Forest’s position as the highest out of all 159 English Authorities.
• The Panel noted thatEast Berkshire Clinical Commissioning Group had commissioned Bracknell Forest Community Team for People with a Learning Disability to support individual’s health care needs by way of a Personal Health Budget and that 37 people now received their care and support in this way.
• Excellent feedback had been received in relation to Welfare and Housing customer satisfaction with services.  215 face to face surveys had been completed since March 2016 and showed 68% scored 10/10, 24% scored 9/10 and 8% scored 8 and below. 
• In relation to Forestcare customer satisfaction, 100% of customers were satisfied with the service, 92% thought it was value for money and 91% were happy with the response provided in an emergency
• Since October 2016, Housing had met all emergency accommodation needs for homeless families within Bracknell Forest, avoiding the disruption and additional costs of placements outside the borough.

Adult Social Care Challenges

• Permanent admission to residential and nursing homes 65+ (per 100,000 population) 2015/16: The Panel noted that in this area Bracknell Forest was approximately in the middle of the table for all English Authorities but the Amber rating provoked a slight concern and the figure of 611 was higher than the previous year.
• Delayed Transfers of Care attributable to adult social care (per 100,000 population) 2015/16: The score of 2.2 was approximately in the middle of the table for Authorities in the South East region and the Panel was advised this outcome was attributable to the inability of domiciliary care providers to recruit and therefore offer packages of care.

Housing Challenges

• In relation to maintaining a supply of accommodation for homeless households, the Panel was advised that Downshire Homes was in the market to purchase properties and currently had offers accepted on 8 properties intended for the sole use of homeless accommodation.
• The Panel were advised that Forestcare would now be inspected by CQC and in advance of their first visit by the Care Quality Commission  ...  view the full minutes text for item 41