41 Quarterly Service Report (QSR) PDF 753 KB
To consider the latest
trends, priorities and pressures in terms of departmental
performance as reported in the QSR for the third quarter of 2016/17
(October to December 2016) relating to Adult Social Care and
Housing. An overview of the fourth
quarter of 2016/17 will also be provided.
Panel members are
asked to give advance notice to the Overview and Scrutiny Team of
any questions relating to the QSR where possible.
Minutes:
The Chief Officer:
Commissioning and Resources introduced a presentation to the Panel
which highlighted the excellent performance and the challenges
relating to Adult Social Care and Housing.
- The
Panel noted the results of the annual Adult Social Care Survey for
2015/16. In relation to Satisfaction
with Care and Support Bracknell Forest received the best feedback
of all Local Authorities in its comparative group and was the fifth
highest out of all 159 English Authorities. The Panel noted the continuing improved
performance in this area over the last two years.
- The
2014/15 Adult Social Care Survey showed that Bracknell Forest came
top in its comparative group in relation to Carers Satisfaction
with Social Services and twelfth highest out of all 159 English
Authorities.
- In
relation to Adults with Learning Disabilities in Employment,
Bracknell Forest had 17.7% of its cohort in employment which
equated to 46 individuals. This
compared to an average of 8.1% in the South East region, 6.7% in
England and maintained Bracknell Forest’s position as the
highest out of all 159 English Authorities.
- The
Panel noted thatEast Berkshire Clinical
Commissioning Group had commissioned Bracknell Forest Community
Team for People with a Learning Disability to support
individual’s health care needs by way of a Personal Health
Budget and that 37 people now received their care and support in
this way.
- Excellent feedback had been received in relation to Welfare and Housing customer satisfaction with
services. 215 face to face
surveys had been completed since March 2016 and showed 68% scored
10/10, 24% scored 9/10 and 8% scored 8 and below.
- In
relation to Forestcare customer
satisfaction, 100% of customers were satisfied with the
service, 92% thought it was value for money and 91% were happy with
the response provided in an emergency
- Since
October 2016, Housing had met all emergency accommodation needs for
homeless families within Bracknell Forest,
avoiding the disruption and additional costs of placements outside
the borough.
Adult
Social Care Challenges
- Permanent admission to residential and nursing homes 65+ (per
100,000 population) 2015/16: The Panel noted that in this area
Bracknell Forest was approximately in the middle of the table for
all English Authorities but the Amber rating provoked a slight
concern and the figure of 611 was higher than the previous
year.
- Delayed Transfers of Care attributable to adult social care (per
100,000 population) 2015/16: The score of 2.2 was approximately in
the middle of the table for Authorities in the South East region
and the Panel was advised this outcome was attributable to the
inability of domiciliary care providers to recruit and therefore
offer packages of care.
Housing Challenges
- In
relation to maintaining a supply of accommodation for homeless
households, the Panel was advised that Downshire Homes was in the market to purchase
properties and currently had offers accepted on 8 properties
intended for the sole use of homeless accommodation.
- The
Panel were advised that Forestcare
would now be inspected by CQC and in advance of their first visit
by the Care Quality Commission ...
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