Decision details

Service Plans 2018/19

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


Approval of updated Service Plans for 2018/19.


RESOLVED that the departmental service plans are noted.

Reasons for the decision:

      i)        Departments have reviewed the actions and performance targets which support the Council Plan’s Key Measures of Success as well as the operational priorities.  These revisions have been incorporated into the final versions of the individual service plans for each department.


     ii)        Within the 4 service plans there are now:      

·         142 actions supporting the Key Measures of Success which in turn support the 6 strategic themes


·         115 Council Plan performance indicators


·         73 operational actions


·         49 operational performance indicators


The 2018-19 service plans for each department are attached as Annexes A-D of the Chief Executive’s  report.

    iii)        The Council’s performance management framework provides for the preparation of Quarterly Service Reports (QSRs) by each department.  These QSRs provide an update of progress and performance against the actions and indicators within the departmental Service Plans.


   iv)        Following the Executive & Employment Committees recent consideration of the Council Organisational Structure and its desire to enhance the performance management and appraisal of senior officers, the Service Plans will also form a key component of the appraisal process.  Appraisal panels will determine with Directors which of the main actions form the most relevant personal objectives and progress will be assessed at year end.


Alternative options considered:

None Applicable.

Interests and Nature of Interests Declared:


Reason Key: Affects more than 1 ward;

Wards Affected: (All Wards);

Financial Impact: Set out within report

Declarations: None

Subject to Urgent Proceedings: No

Making Representations: In writing to the Chief Executive

Other reasons / organisations consulted

Not applicable.



Contact: Genny Webb, Head of Performance and Partnerships Email: Tel: 01344 352172.

Report author: Genny Webb

Publication date: 17/07/2018

Date of decision: 17/07/2018

Decided at meeting: 17/07/2018 - Executive

Effective from: 25/07/2018

Accompanying Documents: