Decision details
Children's Social Care Complaints, Compliments & Concerns Annual Report
PDF 13 KBDecision Maker: Executive Member for Children, Young People and Learning
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
For the Executive Member to receive the annual
report of the Complaints, Compliments & Concerns function and
to note the key messages and recommendations made.
Decision:
The Executive Member approved the Children's Social Care Complaints, Compliments & Concerns Annual Report.
Reasons for the decision:
The Representations Procedure Regulations 2006 state that Complaints Services should produce an annual report for consideration.
The Complaints Service performs an important role in assuring the quality of response to children and young people or parents and carers who make complaints. The annual report supports the continuing development and review of the service and learning from complaints.
The Annual Report will be submitted to the Overview and Scrutiny Panel for Children, Young People and Learning and the Local Safeguarding Children Board following the approval of the Executive Member.
Alternative options considered:
None considered
Interests and Nature of Interests Declared:
None
Financial Impact: No financial implications.
Declarations: None
Subject to Urgent Proceedings: No
Making Representations: In writing to the Director of Children, Young People & Learning.
Other reasons / organisations consulted
Written and oral presentation to key departmental leads.
Consultees
Members of
Children, Young People & Learning Leadership Team
Members of Corporate Management Team
Local Safeguarding Children Board Partners
Contact: Angella Wells Email: angella.wells@bracknell-forest.gov.uk.
Publication date: 17/11/2017
Date of decision: 17/11/2017
Effective from: 25/11/2017
Accompanying Documents: