Decision details
Adult Complaints Annual Report 2016-17
PDF 12 KBDecision Maker: Executive Member for Adult Services, Health and Housing
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To note the Adult Complaints Annual Report of the Complaints Manager, Adult Social Care and Health.
Decision:
That the Annual Complaints Report 2016-17 for Adult Social Care be noted by the Executive Member for Adult Services, Health & Housing.
Reasons for the decision:
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 state that Complaints Services for Adult Social Care should provide an annual report for consideration.
The Complaints Service performs an important statutory role in assuring the quality and governance of responses to adults who make complaints. The annual report, which is also a statutory requirement, supports the continuing development and review of the service. The report also demonstrates how Adult Social Care is learning from complaints
Alternative options considered:
None.
Interests and Nature of Interests Declared:
None.
Wards Affected: (All Wards);
Financial Impact: No financial implications
Declarations: None.
Subject to Urgent Proceedings: No.
Making Representations: In writing to the Director of Adult Social Care, Health & Housing.
Other reasons / organisations consulted
Meeting(s) with interested parties
Consultees
None
Contact: Neil Haddock, Chief Officer: Commissioning and Resources Email: neil.haddock@bracknell-forest.gov.uk Tel: 01344 351385.
Publication date: 13/07/2017
Date of decision: 13/07/2017
Effective from: 21/07/2017