Decision details
Citizen and Customer Contact Transformation Project
PDF 107 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
To formally agree the proposals and
recommendations for implementing our new approach to Citizen and
Customer contact following the Plan Phase Gateway Review.
Decision:
That the recommendations in the Plan Phase of the Citizen and Customer Contact Transformation Programme be endorsed.
Reasons for the decision:
The programme must move to the ‘Do Phase’ in order to implement the principles for the customer experience and achieve the anticipated outcomes and savings for 2020 and beyond.
Alternative options considered:
None.
Interests and Nature of Interests Declared:
None.
Reason Key: Affects more than 1 ward;
Wards Affected: (All Wards);
Financial Impact: Revenue savings anticipated. Within existing budget
Declarations: None.
Subject to Urgent Proceedings: No.
Making Representations: In writing to the Director of Corporate Services
Other reasons / organisations consulted
Meetings with interested parties.
Presentations.
Consultees
Staff and managers across the Council.
Citizen and Customer Contact Programme Team members.
CMT
Contact: Alison Sanders, Director of Resources Email: alison.sanders@bracknell-forest.gov.uk Tel: 01344 355621.
Publication date: 09/05/2017
Date of decision: 09/05/2017
Effective from: 17/05/2017