Decision details
Adult Complaints Annual Report
PDF 109 KBDecision Maker: Executive Member for Adult Services, Health and Housing
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To present the annual report of Adult Social Care and Health to the Executive Member for Adult Services, Health & Housing.
Decision:
The Executive Member for Adult Services, Health & Housing noted the report set out in Annex 1 of the Director of Adult Social Care, Health & Housing’s report.
Reasons for the decision:
i) The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 state that Complaints Services for Adult Social Care should provide an annual report for consideration.
ii) The Complaints Service performs an important statutory role in assuring the quality and governance of responses to adults who make complaints. The annual report, which is also a statutory requirement, supports the continuing development and review of the service. The report also demonstrates how Adult Social Care is learning from complaints.
Alternative options considered:
None considered.
Interests and Nature of Interests Declared:
None
Wards Affected: (All Wards);
Financial Impact: No financial implications
Declarations: None
Subject to Urgent Proceedings: No
Making Representations: In writing to the Director of Adult Social Care, Health & Housing
Other reasons / organisations consulted
Not applicable
Consultees
None
Contact: Thom Wilson, Assistant Director: Commissioning Email: thom.wilson@bracknell-forest.gov.uk Tel: 01344 354142.
Publication date: 02/08/2018
Date of decision: 02/08/2018
Effective from: 10/08/2018
Accompanying Documents: