Decision details

Local Government and Social Care Ombudsman Annual Review Letter 2018-19

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To provide a summary of the Local Government and Social Care Ombudsman Annual Review Letter 2019.


The Local Government and Social Care Ombudsmen Annual Review Letter 2018 at Annex A and corresponding data tables at Appendix B are noted.

Reasons for the decision:

The Annual review letter provides CMT with the information to help assess the

council’s performance in handling complaints.

Alternative options considered:

None considered.

Interests and Nature of Interests Declared:


Reason Key: Affects more than 1 ward;

Wards Affected: (All Wards);

Financial Impact: Not applicable.

Declarations: None

Subject to Urgent Proceedings: No

Making Representations: In writing to the Director of OD, Transformation & HR.

Other reasons / organisations consulted




Contact: Harjit Hunjan, Policy and Engagement Manager Email: Tel: 01344 351542.

Report author: Harjit Hunjan

Publication date: 17/12/2019

Date of decision: 17/12/2019

Decided at meeting: 17/12/2019 - Executive

Effective from: 26/12/2019

Accompanying Documents: