Decision details

To brief the Executive about complaints made against the Council in 2014/15.

1          That the approach taken to dealing with and learning from complaints to the Council be endorsed;

2          That the Annual Review letter of the Local Government Ombudsman to the Council for 2014/15 be noted;

3          That the information on other complaints against the Council in 2014/15 be noted;

4          That the developments in complaints handling be noted.

This report gives the Executive information on an important aspect of the Council’s services to residents, in keeping with the Council’s Charter for Customers, which includes always putting the customer first, learning from feedback, and continually aiming to improve the Council’s service and performance.

To support the implementation of the corporate Customer Contact Strategy, endorsed by the Council’s Executive on 5 July 2011. This strategy’s overarching aim is to improve the quality of customer service to residents and service users.

There are no alternative options.

None.