Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
To brief the Executive about complaints made
against the Council in 2013-14.
That:
The Council’s staff guidelines on complaints stipulate that, ‘The Chief Executive’s Office shall write an annual report about complaints, which shall include reference to the annual letter issued by the Local Government Ombudsman’. This report gives the Executive information on an important aspect of the Council’s services to residents, in keeping with the Council’s Charter for Customers, which includes always putting the customer first, learning from feedback, and continually aiming to improve the Council’s service and performance.
To support the implementation of the corporate Customer Contact Strategy, endorsed by the Council’s Executive on 5 July 2011. This strategy’s overarching aim is to improve the quality of customer service to residents and service users.
None
None
Wards Affected: (All Wards);
Financial Impact: Within existing budget.
Declarations: None
Subject to Urgent Proceedings: No
Making Representations: In writing to the Assistant Chief Executive
Other reasons / organisations consulted
N/A
Consultees
N/A
Contact: Richard Beaumont, Head of Overview & Scrutiny Email: richard.beaumont@bracknell-forest.gov.uk Tel: 01344 352283.
Report author: Richard Beaumont
Publication date: 21/10/2014
Date of decision: 21/10/2014
Decided at meeting: 21/10/2014 - Executive
Effective from: 30/10/2014
Accompanying Documents: